These terms and conditions may be amended from time to time and apply to all our services.
By accessing, browsing, using and/or completing a reservation through our website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
Bookings can be made directly through GREEK CITY TRAVEL its sub-brands and/or any other website through which GREEK CITY TRAVEL makes their services available. If you are having any problems booking through GREEK CITY TRAVEL website www.greekcitytravel.com then please contact our Customer Support Team.
GREEK CITY TRAVEL reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. GREEK CITY TRAVEL is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing GREEK CITY TRAVEL with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
Please note that all prices for the services provided by GREEK CITY TRAVEL and its sub-brands are in the company’s local currency, US Dollars (USD). As a local operator GREEK CITY TRAVEL cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees etc.
- Special offers & Promotional codes
Please note that special offers such as promotional codes cannot be applied to a reservation after purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be added into the relevant field located on the payment page upon check out at the time of booking in order to be valid.
- Travel insurance
As with any and all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.
Appropriate casual and non-slip footwear and comfortable outdoor clothing is recommended for our private tours. A dress code is required to enter places of worship and selected museums. No shorts or sleeveless tops allowed. Knees and shoulders MUST be covered for both men and women. Please make sure that you read the details of the itinerary in order not to risk your entry to these places.
- Assumed risk & Outdoor activities
Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must always behave in a fit and proper manner in accordance with GREEK CITY TRAVEL or their partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and GREEK CITY TRAVEL, or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip.
Children less than 18 years old, must be accompanied by their parents.
- Alcohol and drugs
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.
- Reviews & Feedback
GREEK CITY TRAVEL welcomes all feedback, both positive as well as less positive as it helps us improve our overall services and performance. We would greatly appreciate it if you could share your tour experience with us.
GREEK CITY TRAVEL Cancellation Policy
All cancellation fees held by GREEK CITY TRAVEL & are only intended to cover our direct cost of amending and/or canceling your reservation.
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation. Once delivered the amendment and/or cancellation needs to be confirmed by GREEK CITY TRAVEL & before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we cannot be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request.
Cancellation fees & charges
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:
|Cancellations of Day Tours|
|More than 48 hours’ notice||100% refund|
|Less than 48 hours’ notice||No refund|
For all bookings of day tours operated by GREEK CITY TRAVEL (or any of GREEK CITY TRAVEL sub-brands), a minimum of 48 hours’ notice of cancellation prior to your scheduled tour departure is required for a full refund.
If a cancellation is made with less than 48 hours’ notice prior to departure no refund is given. For the 48-hour policy to be applicable cancellations need to be made and delivered to GREEK CITY TRAVEL via e-mail. The 48-hour policy does not honor cancellation requests sent through other channels.
|Cancellations of Multi-day Tours|
|More than 28 days’ notice||80% refund|
|Less than 28 days’ notice||50% refund|
|Less than 48 hours’ notice||No refund|
Cancellations with more than 28 days’ notice before trip departure:
You will be refunded 80% of the total tour price. 20% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations with less than 28 days’ notice before trip departure:
You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
Cancellations with less than 48-hours’ notice before trip departure:
No refund will be given if tours are cancelled with less than 48 hours’ notice, as GREEK CITY TRAVEL will be charged for all operating costs.
Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process a booking confirmation will be sent to you via email, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact GREEK CITY TRAVEL immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. GREEK CITY TRAVEL cannot be responsible for mistakes in the booking process.